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Contacting the Seller to Resolve an Issue

As a Pay with Amazon transaction relates to a sales agreement between the buyer and the seller, we suggest buyers contact sellers to resolve any issue with the item purchased (for example, the item was not received or materially differs from its description). You may submit a complaint by viewing the specific transaction details via Your Account on the Pay with Amazon website. From the transaction or order details page, click Problem with this order?

You can help resolve your problem quickly by providing the following information in your initial communication:

  • Order details, such as order reference provided by the seller and the list of items in the order
  • Cost of each item in the order
  • Shipping details
  • Nature of the problem(s) with the order
  • Your preferred resolution for this problem

If the issue cannot be resolved with the seller, you can submit a Pay with Amazon 100% Buyer Protection Guarantee Claim directly through your Pay with Amazon account. See our 100% Buyer Protection Guarantee.